Rod Hanners, CEO of Keck Medicine of USC, and Marty Sargeant, CEO of Keck Medical Center of USC, discuss workforce retention at the health system.
Since the COVID-9 pandemic, many hospitals and health systems have had to deal with staff turnover and burnout. The leadership at Keck Medicine of USC has worked hard to reverse the trend, with a high level of success. The health system has rolled out a very well-received management training program to promote open communication and transparency. Keck Medicine has also created a vibrant employee wellness program, Care for the Caregiver, to support its frontline health care providers, as well as launched a research-tested professional program to further ensure workplace satisfaction.
Rod Hanners, CEO of Keck Medicine, and Marty Sargeant, CEO of Keck Medical Center of USC, which includes Keck Hospital of USC and USC Norris Cancer Hospital, were recently featured in a Becker’s Hospital Review article on how our leadership has successfully retained the workforce during challenging times for the industry. You can read the article here.
Our overall turnover rate as a medical center is 10%, which is one of the best performing measures. Nursing turnover is 7.2%, which is the best I’ve seen out there in quite some time, particularly for an academic medical center.
Marty Sargeant, CEO of Keck Medical Center of USC, as quoted in Becker’s Hospital Review.
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